Support and information

FAQ

Everything you need to know about searching for real estate on the LOKO platform.

Find quick answers about using the platform, search results, contacting advertisers, and notifications.

01

Is Loko free for me to use?

Yes. Loko is fully free to use. You can browse as much as you want. There are no hidden charges and there will never be charges to search for properties on Loko. On top of that, Loko does not have any advertisements. We strive to provide visitors to our website with the best possible experience. You search what’s available on a location, we show you results. That's it!
02

How does Loko determine the order of search results?

We show you the most relevant results first. Each search result starts with your search: what kind of home are you looking for, where is that home located, how many bedrooms do you want to have at least, etc. The more precise you make your search, the more relevant the homes you get back. Then we apply sorting to your results. By default we order results by showing the latest first, but you can change sorting to be by price or property size.
03

How do I contact a listing provider?

On every property description page there are two ways you can contact a listing agent to find out more about the property or to schedule an appointment. You can simply call up a phone number or send an email form. Before sending the form you will need to verify that you won an email address you used. After that, your request will be forwarded to a listing provided and they’ll get in touch with you soon. Piece of cake!
04

How do I unsubscribe from all emails and notifications?

There are different types of emails that we might send to you. If you filled in a form and you want a listing provider to get in touch with you, then you will have to confirm your identity first. We don’t want to get in touch with bots :) We will send you an email to confirm that the person who contacted us is actually you. From those emails you cannot unsubscribe, but we only send them if you first tell us that you want to get in touch with us. If on the other hand you subscribed to our newsletter, from those emails you can always unsubscribe by following the unsubscribe link in emails you receive from Loko.
05

Report incorrect information

If you find information on our website that you find is not correct, you can contact us and we’ll check it out. Please note that we’ll be faster if you provide us with more information, so try to describe your problem well, that will help us a lot.

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