Privacy policy

About us

This service is operated by Loko d.o.o. (hereinafter “Loko”, “we”, “us”), a company that created websites https://loko.hr/ and https://loko.hr/commercial/ (hereinafter “The Loko platform”) officially registered as Loko Hub d.o.o., Zagreb, Gornje Prekrižje 55, OIB: 34368778329.

We last updated this policy in May 2024. We update it from time to time as we make improvements or when laws change. Please check it regularly to make sure you know exactly how we use your data.

To the extent EU data protection law applied to our Processing of information about Customers, we act as the Controller. To the extent EU data protection law applies to our processing of Customer’s Data Subjects data, the Customer serves as the Controller and we serve as the Processor. 

About the privacy policy

We treat our visitors and their personal data with care. We want to enable you as a visitor to find, modify and use your personal data in the way that suits you best, always keeping our privacy promises. This policy applies to all personal data we obtain about you as a visitor through your use of the Loko platform, regardless of whether you are a potential buyer, tenant, seller, landlord or otherwise visiting the Loko platform. Please read this policy and make sure you’re happy with it before using our services.

Information we collect

We collect data from visitors in order to make the services which they request on the Loko platform available to them. The mandatory or optional nature of the data provided (in order to complete the email forms and to render the services) is indicated at the time of collection by an asterisk. In addition, certain data is collected automatically as a result of the visitor’s actions on the site (see the paragraph on cookies). Below is the list of data that Loko processes from visitors to the Loko platform.

Account information

Information you use to create and use an account, such as your first and last name, email address and password and further account information with which you optionally enrich your account, such as your year of birth, telephone number, postal code and information about your living situation, the type of house you’re searching for and information you use to make your search easier, such as the listings you save and the comments you save with a listing. With this single account you are able to login and manage your data;

Information you supply us with so we can provide you with a service 

This covers content of contact requests and other service requests that we forward to an agency at your request, a review of an agency that you leave behind on the Loko platform;

Automatically generated data

IP addresses, device ID and browser data;

Information about the way you use the Loko platform

Which services you use and which listings you find interesting. This information is used to track statistics and to build a profile on the basis of which we can personalise the Loko platform and our services (for more information see below 'Profiling');

Marketing preferences

Your email preferences such as marketing via email and push notifications. The Loko platform uses Cloudflare service for the protection of subscribe email collection, where Cloudflare Privacy Policy https://www.cloudflare.com/privacypolicy/ applies;

Information on your contact with us

Data in emails you send to Loko, messages you send to us via social media and voice recordings when you contact us by telephone.

Storage and transfer of personal data

Loko is a Croatian registered company. Because of this we store your personal data within the European Union ("EU”) whenever possible.

We only keep your data long enough to carry out tasks we collected it for. After that time we safely delete it. The exact amount of time varies depending on the type of data and how we use it. You have control over your personal data. You are entitled to clear, transparent and understandable information. You can contact us to view the personal data from you that Loko processes free of charge. You can also request that Loko changes or deletes your personal data.

Protection of personal data

We have taken appropriate technical and organisational measures to prevent unlawful use or processing of your personal data. We use passwords, password encryption, bot detection, encryption of storage and communication channels. We use Secure Socket Layer (SSL) software to protect the security of your personal information during transmission. We regularly evaluate and amend our security policy.

Profiling

This is the collection of characteristics, interests and data about you as a visitor. Based on this a profile is created so that you can receive targeted and relevant information. Loko does this on the basis of data that we generate using cookies and similar techniques (see "Cookies"). We only use profiling to personalise information and to display mailings and content relevant to you. You will not be withheld property listings or other content based on these activities. If you do not (or no longer) want to have a personalised experience based on your enriched profile, you can manage your consent to the placement of cookies through your cookie preferences in our cookie policy.

Cookies

Our websites use cookies and other similar technologies. A cookie is a piece of information we automatically place on your device so we can remember something about it or you. When you first visit our website, we'll ask for your consent to set non-essential cookies such as for advertising and personalisation. Cookies help us monitor and improve our services, and to personalise your experience. You can find out more in our cookie policy.

Non-EU visitors

If you're visiting the Loko platform outside the EU area please note that any personal data you enter in the Loko platform will be transferred out of your country and into the EU. You consent to such transfer through your use of the Loko platform. You also warrant that you have the right to transfer such information outside your country and in the EU.

Data retention

Unless you specifically request that we delete your Personal Data, we will keep it for as long as we need to meet our Terms of Service, offer you services and maintain the effective operation of our business.

If you ask us to delete your personal data we may still be obliged to retain it for the following purposes: to follow the law or rules (like maintaining transaction records); to deal with legal issues or defend ourselves in legal claims; to protect against fraud or abuse on our service. This implies that different types of Personal Data may be kept for different amounts of time.

Sometimes, we might not be able to delete, make anonymous, or hide your personal data right away because of technical, legal or operational reasons. In these situations we will take reasonable measures to securely isolate your personal data from any further processing until we can properly delete them.

If your account is inactive for 2 years or more, Loko reserves the right to permanently delete your data, including your content.

Links to 3rd party websites and social media

Our websites contain links to other websites. This policy does not apply to those other websites. You should check the privacy policy of any other website before submitting your personal data there. We do not include any functionalities of social media such as “Like” buttons. We do have profiles on social media channels such as Facebook and link to them on the Loko platform.  All of the information that the social media channels obtain from you fall under the social media’s own privacy statement. 

Vulnerability disclosure policy

When it comes to our products and marketing we don't compromise on security. If you notice something that doesn't seem right, please let us know. Send us an email on support[at]loko.hr including your name, details of the vulnerability and how to reproduce it. Although we welcome all reports of suspected vulnerabilities, we aren't able to respond to every email and we do not offer rewards or bounties for any finding forwarded to us.

Data protection officer

We hope all of the above makes sense and you’re happy with how we use your personal data. If not, you can contact our Data Protection Officer by email on dpo[at]loko.hr . The Data Protection Officer has to inform and advise you about your obligations pursuant to the GDPR. If we’re unable to deal with your request in a satisfactory way, you can contact the Croatian Personal Data Protection Agency.